Returns, Refunds and Exchanges Policy

ALL vintagecouture.com SALES ARE FINAL

If you believe you have a valid reason to return your item contact must be made within 24 hours of receipt of purchase. If vintagecouture.com determines that your item is eligible for return the process must  begin within 48 hours of receipt of purchase with a dated email explaining the cause.

Address for returns please contact us.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Paypal

All transactions on VintageCouture.com are charged in US dollars. 

Credit Card Charges

Your credit card will be charged in US dollars when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

Canada Post
FedEx
DHL

Certified private courier service Messenger International

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.

Sometimes items will incur additional taxes, tariffs, duties or customs fees when shipping to another country. All associated costs are the sole responsibility of the buyer. Vintagecouture.com cannot be held responsible for any of these extra costs. Shipping fees, duties, customs and all costs over and above the actual cost of the item will not be reimbursed under any circumstances.

Vintagecouture.com is not responsible for any delays caused by destination customs clearance processes or your local postal service. We are not responsible for any lost packages under any circumstances. If you have concerns you must request full insurance coverage or it is your sole responsibility to accept the loss. NO EXCEPTIONS. Unless insurance is requested for the full value, lost packages will not be reimbursed. If you provide the wrong address or move or are not there to pick up the package and it is lost subsequently - vintagecouture.com will not reimburse your shipping or order costs. If you do request insurance and an item is lost you will be reimbursed once the claim has been processed and monies are received by vintagecouture.com. Not before.

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