Returns, Refunds and Exchanges Policy
ALL vintagecouture.com SALES ARE FINAL
If you believe you have a valid reason to return your item contact must be made within 24 hours of receipt of purchase. If vintagecouture.com determines that your item is eligible for return the process must begin within 48 hours of receipt of purchase with a dated email explaining the cause.
Address for returns please contact us.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
All transactions on VintageCouture.com are charged in US dollars.
Credit Card Charges
Your credit card will be charged in US dollars when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
Certified private courier service Messenger International
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.
Sometimes items will incur additional taxes, tariffs, duties or customs fees when shipping to another country. All associated costs are the sole responsibility of the buyer. Vintagecouture.com cannot be held responsible for any of these extra costs. Shipping fees, duties, customs and all costs over and above the actual cost of the item will not be reimbursed under any circumstances.
Vintagecouture.com is not responsible for any delays caused by destination customs clearance processes or your local postal service. We are not responsible for any lost packages under any circumstances. If you have concerns you must request full insurance coverage or it is your sole responsibility to accept the loss. NO EXCEPTIONS. Unless insurance is requested for the full value, lost packages will not be reimbursed. If you provide the wrong address or move or are not there to pick up the package and it is lost subsequently - vintagecouture.com will not reimburse your shipping or order costs. If you do request insurance and an item is lost you will be reimbursed once the claim has been processed and monies are received by vintagecouture.com. Not before.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.